1. How to request a refund
To request a refund, email jessica741741@outlook.com and include the purchase email address, order reference if available, purchase date, and the reason for the request.
Refund Policy
This page explains how refund requests for PhotoBridge should be made and how billing providers such as Paddle may participate in the process.
2. Billing providers
If your purchase was made through Paddle, Paddle may process or assist with billing, invoicing, tax handling, and refund-related actions. Some refund outcomes may depend on Paddle's transaction records, policies, and verification steps.
3. Review approach
Refund requests are reviewed case by case. Requests are more likely to be approved where there is a duplicate payment, a clear technical failure that prevents reasonable use, or another documented billing problem.
Sending a request does not automatically guarantee a refund.
4. Timing
Please contact support as soon as possible after purchase. Delayed requests may be harder to verify, especially if payment records or trial status are no longer current.
5. Chargebacks and disputes
If you have a billing question, contact support first so it can be reviewed directly. Opening a chargeback without contacting support may slow resolution because transaction evidence may need to be collected through the payment provider.
6. Statutory rights
This policy does not limit any consumer rights that cannot be waived under applicable law.